Setting Up Bonafide Hosted Content (CNAME)

Overview

This document outlines the one-time process to configure a subdomain on your website to display Bonafide-managed content (such as FAQ pages or AI crawler assets).

By setting up a CNAME record, you delegate a specific subdomain (e.g. context.yourdomain.com) to Bonafide. Once established, this allows for automatic updates to your Bonafide Knowledge Base content without requiring you to manually download and upload the FAQ packages ever again.

Instructions for Creating the CNAME Record

Prerequisite: You must have administrative access to your domain’s DNS provider (e.g. GoDaddy, AWS Route53, Cloudflare, etc.)

Step 1: Log in to your DNS Provider

Sign in to the service where your domain’s DNS settings are managed. Navigate to the specific domain you wish to configure.

Step 2: Open the DNS Management Interface

Locate the section labeled DNS Settings, DNS Management, Zone Editor, or Advanced DNS. Look for your list of current records (A, CNAME, MX, etc.).

Step 3: Add a New DNS Record

Click the Add Record (or "Create Record") button to begin.

Step 4: Configure the Record Details

Fill in the fields using the values in the table below.

Field Name	What to Enter	Recommendation / Notes
Type	CNAME	Select CNAME from the record type dropdown menu.
Name (also labeled Host, Alias, or Subdomain)	context	We recommend using context as the standard subdomain (e.g. context.yourcompany.com). Alternative options include faq or llm depending on your preference.
Value (also labeled Target or Points To)	*[Link Provided by Bonafide]*	Enter the unique URL provided to you by your Bonafide representative (e.g. a specific AWS host link) Note: Do not use an IP address here; the target must be a hostname.
TTL (Time to Live)	Default or 3600	This determines how long servers cache the record. Leaving it at the default setting (usually 1 hour / 3600 seconds) is fine.

Step 5: Save the Record

Click Save, Add Record, or the equivalent button to finalize your settings.

What Happens Next?

Propagation: DNS changes can take anywhere from a few minutes to a few hours to propagate across the internet.
Verification: Once active, requests to your new subdomain will resolve to Bonafide’s servers.
Automation: Bonafide will now be able to instantly publish and update your curated content and FAQ packages to this URL without further action from your team,.

Important Notes

Root Domains: You generally use CNAME records only for subdomains (e.g. context.example.com), not for the root domain itself (example.com).
Conflicts: A CNAME record cannot coexist with other record types for the exact same name. Ensure you do not already have an A record or TXT record using the same subdomain name (e.g. "context").